Terms & Conditions
1. Rental Agreement
1.1 All equipment and items supplied by Redento remain the property of Redento at all times unless otherwise agreed in writing.
1.2 By hiring items or services from Redento, the client agrees to comply with these Terms & Conditions.
2. Booking & Confirmation
2.1 The client is responsible for checking all information on the quotation, including quantities, products, dates, delivery details, and services, before making payment.
2.2 A booking is confirmed once the required booking payment, as specified on the quotation, has been received.
2.3 Payment of the booking amount confirms the client’s acceptance of these Terms & Conditions.
2.4 A telephone, WhatsApp, email, or verbal request does not guarantee that an order has been accepted or reserved until the required payment has been received.
2.5 Final quantities must be confirmed at least 7 days before the function date. Reductions in quantities will not be accepted within 7 days of the function.
2.6 Additional items requested after the original quotation may result in an amended quotation and additional charges. Amounts paid for one item will not automatically be transferred to another item.
2.7 Unused hired items are not refundable.
2.8 Where a venue inspection is requested or required, a call-out fee of R300, excluding applicable transportation costs, may apply.
3. Payment
3.2 A 50% deposit is required within seven days of receipt of the quotation/invoice to be deposited into the following account:
Redento (PTY) Ltd.
First National Bank,
Acct No. 62608648096,
Branch Code: 230145.
3.2 A refundable breakage deposit may be charged in addition to the rental amount. This deposit is payable before or on delivery/collection, as specified on the quotation.
3.3 The refundable breakage deposit is held against loss, damage, shortages, excessive cleaning, or other costs arising from the hire.
3.4 After all hired items have been returned or collected, the items will be inspected. The refundable breakage deposit will be refunded after the inspection has been completed and any applicable deductions have been determined.
3.5 Redento will request the client’s banking details by email for purposes of processing the refund. The client must provide the requested information within 7 days.
3.6 Failure to provide the required banking details within the stated period may result in the deposit being forfeited, subject to applicable law.
3.7 Refunds will generally be processed within 3–5 working days after the required banking details have been received and the inspection has been completed.
4. Responsibility For Hired Items
4.1 All hired items remain the property of Redento.
4.2 The client assumes responsibility for all hired items from the time of delivery or collection until the items have been returned to, or collected by, Redento.
4.3 The client is responsible for any loss, theft, shortage, damage, breakage, or misuse of hired items during the rental period, regardless of the cause, except where caused by Redento.
4.4 Costs relating to repair, cleaning, replacement, or other losses may be deducted from the refundable breakage deposit.
4.5 If the total cost exceeds the refundable breakage deposit, the remaining balance will be invoiced to the client and must be paid within 7 days of the invoice date.
4.6 All hired items must be returned in the bags, boxes, crates, or containers supplied by Redento. Missing containers or storage equipment may be charged at replacement cost.
4.7 Redento does not provide insurance coverage for hired items while they are in the client’s possession. Clients are responsible for arranging their own insurance where appropriate.
4.8 Unless specifically included in the quotation, delivery of rental items does not include the setup or arrangement of tables, chairs, décor, or other equipment. Additional setup charges may apply.
5. Delivery and Collection
5.1 Inspection Upon Receipt
The client must inspect all items immediately upon delivery or collection and report any damage, shortage, or other issue to Redento immediately.
Where possible, Redento will allow sufficient time for inspection and, where necessary and reasonably possible, replacement of damaged or missing items before the event.
Damage, shortages, or other issues that are not reported upon receipt may not be accepted as pre-existing issues and will not qualify for a refund or adjustment.
5.2 Outsourced Hire Items
Where an item is sourced from a third-party supplier, the client will be informed where applicable.
Redento will not be responsible for refunds or replacements solely due to the client’s dissatisfaction with an outsourced item, provided that the item supplied is consistent with the agreed quotation.
5.3 Delivery & Collection Times
Delivery and collection times are agreed in advance and may be subject to operational requirements.
Requests to change an agreed delivery or collection time must be made at least 24 hours in advance.
Requests made with less than 24 hours’ notice may not be accommodated and may be subject to additional charges.
5.4 Client Availability
The client or an authorised representative must be available at the agreed delivery and collection times.
A 30-minute grace period will apply. Delays exceeding 30 minutes may result in additional charges for waiting time, labour, vehicle costs, or other expenses incurred by Redento.
5.5 Delays Exceeding One Hour
Where the client or authorised representative is more than one hour late for a scheduled delivery, Redento reserves the right to cancel or postpone the delivery.
In such circumstances, additional charges or forfeiture of payments may apply, subject to the circumstances of the booking.
Redento will not leave hired items unattended at a venue without an authorised person available to receive them.
5.6 Verification Upon Collection
The client or an authorised representative should be present when items are collected to verify the quantity and condition of the returned items.
If the client or representative is not present, the quantity and condition recorded by Redento’s staff will be deemed accurate and accepted by the client.
Any missing, lost, or damaged items identified during inspection may be charged to the client.
6. Setup Requirements
6.1 The client is responsible for ensuring that the designated setup area is clear, accessible, and ready before Redento staff arrive.
6.2 Redento staff are not responsible for moving, removing, or rearranging furniture, equipment, decorations, structures, or other obstructions unless this service has been specifically quoted.
6.3 Additional labour or time required because the setup area is not ready may result in an additional charge.
6.4 The client must provide clear instructions regarding the required location and arrangement of items before setup begins.
6.5 Once setup has been completed according to the client’s instructions, requests to relocate, rearrange, or re-set up items may incur an additional charge.
7. Stairway & Stair Access
7.1 Any delivery requiring the use of stairs, stairways, steps, or the carrying of items up or down stairs must be disclosed before the invoice is paid.
7.2 Stair access may result in an additional delivery or handling charge due to the additional time, labour, and handling required.
7.3 If stair access was not disclosed before payment, Redento reserves the right to decline carrying items up or down stairs.
7.4 In such circumstances, items may be delivered to the nearest safe and accessible ground-level location.
8. Parking & Delivery Access
8.1 The client is responsible for providing safe, suitable, and lawful parking for Redento’s delivery vehicle at the delivery address.
8.2 The parking area must provide sufficient space for the delivery vehicle to safely park, access the venue, and offload the hired items.
8.3 Redento will not park or offload in unauthorised, restricted, illegal, or unsafe parking areas.
8.4 Where suitable parking or access is unavailable, additional charges may apply for extra distance, handling, waiting time, labour, or other costs incurred.
8.5 If safe and lawful parking or access is not reasonably available, Redento reserves the right to postpone, modify, or limit the delivery until suitable access is provided.
9. Rental Period
9.1 Unless otherwise agreed in writing, the standard rental period is a maximum of 24 hours.
9.2 Items must be returned or made available for collection on the agreed date and time.
9.3 Items retained beyond the agreed rental period may incur additional daily rental charges.
9.4 Items are guaranteed for the agreed event date only. Requests for early delivery or collection will be accommodated where reasonably possible but are subject to availability and may change due to operational requirements.
9.5 The client must keep all hired equipment in a safe, dry, and suitable undercover location until it is returned or collected.
9.6 The client is responsible for any damage resulting from improper storage or exposure to unsuitable conditions.
10. Cancellations & Date Changes
10.1 Cancellation or requests to change an event date must be submitted to Redento in writing.
10.2 Cancellation terms and applicable refunds will be determined according to the cancellation period stated below and any specific terms contained in the quotation.
10.3 Cancellation 30 days or more before the event: Payments made may be refunded in accordance with the quotation, excluding any non-refundable fees or the refundable breakage deposit where applicable.
10.4 Cancellation between 21 and 29 days before the event: Where the full invoice has been paid, a maximum of 50% of eligible payments may be refundable. The refundable breakage deposit will not form part of the refund.
10.5 Cancellation less than 21 days before the event: Payments made to secure the booking may be forfeited.
10.6 If an event is postponed or the date is changed, the original booking may be treated as a cancellation of the original rental date. A new quotation may be issued based on availability and applicable charges.
10.7 Redento reserves the right to retain amounts reasonably incurred or committed in securing stock, services, labour, transport, or third-party suppliers for the original booking.
11. Items Upon Collection
11.1 Unless setup or clearing has been specifically included in the quotation, the client must ensure that all hired items are cleaned, packed, and ready for collection at the agreed collection time.
11.2 Items must be packed in the containers supplied by Redento.
11.3 Where Redento staff are required to collect, pack, clear, or prepare items that were not ready for collection, an additional clearing or labour charge may apply.
12. Linen
12.1 Linen may generally be returned in its original, unwashed condition unless otherwise agreed.
12.2 Heavily stained linen may be subject to an additional cleaning charge.
12.3 Where stains cannot be removed and the linen is deemed damaged, the client may be charged the applicable replacement cost.
12.4 All napkins must be returned but do not need to be washed unless otherwise agreed.
12.5 Candles must not be placed directly on Redento linen without suitable protection.
12.6 Linen damaged by candle wax or other avoidable damage may be charged at the applicable replacement or repair cost.
13. Cutlery, Crockery & Glassware
13.1 Cutlery and crockery must be returned washed, dried, and packed in the containers provided.
13.2 Drinking glasses must be emptied of excess liquid and returned to their original boxes or crates. Washing is not required unless otherwise agreed.
13.3 Plates must be washed, dried, and packed in the containers provided.
13.4 Missing, damaged, broken, or improperly returned items may be charged at the applicable replacement or cleaning cost.
14. Liability
14.1 To the extent permitted by law, Redento will not be responsible for loss, damage, injury, or delay arising from circumstances beyond our reasonable control.
14.2 The client is responsible for ensuring that hired equipment is used safely and appropriately and in accordance with any instructions provided.
14.3 The client remains responsible for the hired items while they are in the client’s possession.
14.4 Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable South African law.
15. Force Majeure
Redento will not be liable for any failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, accidents, road closures, strikes, government restrictions, civil unrest, supplier failures, or other unforeseen circumstances.
Where reasonably possible, Redento will communicate any such circumstances to the client and endeavour to find a suitable alternative arrangement.
16. Severability
16.1 If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
16.2 These Terms & Conditions supersede any previous verbal or written agreements relating to the same subject matter, unless otherwise agreed in writing.
16.3 Any amendment to these Terms & Conditions or the agreed quotation must be confirmed in writing.
16.4 Any leniency, extension, or failure by Redento to enforce a provision on one occasion does not constitute a waiver of our rights.
16.5 Redento reserves the right to update these Terms & Conditions from time to time. The applicable version will be the version provided to the client or published on the Redento website at the time of the booking, subject to applicable law.
16. Acceptance Of Terms
By making any payment toward an invoice or quotation issued by Redento Events & Hire, the client confirms that:
The information provided for the booking is correct;
They have read and understood these Terms & Conditions;
They agree to comply with these Terms & Conditions; and
They accept responsibility for the hired items and any applicable charges arising from their use, loss, damage, or late return.
Version: 8.1
Dated : 09 September 2026
