FAQs
Yes, we do offer delivery services. The standard delivery rates will be included in your quotation or invoice. The cost of delivery and collection is based on the distance from our storage facility and the size of your order. Additionally, we also provide before or after-hour deliveries and pickups, but these must be arranged in advance.
The rental prices generally cover a 24-hour period or a weekend. We want to make sure you have plenty of time to prepare for your event, so we allow you to have the equipment the day before the event date, starting from 3pm. However, please note that this is subject to availability on that day.
Yes. Weekend rentals are usually dropped off on Fridays and picked-up on Mondays.
You can pick up smaller items from our collection address at Silverstream Estate or from our storage facility. Please note that collection times are limited to our working hours. If you have placed an order to be collected the day before your event, you can pick it up starting from 3pm, unless otherwise communicated. It's important to finalize your order no later than 48 hours before your scheduled collection.
You must have someone available to receive and confirm receipt of the order if you are not available.
We collect items a day after the event. If your event is on Saturday. We may collect the following Sunday or Monday morning at no additional charge.
- Linens do not need to be washed unless there is a heavy stain on them. If there is a significant stain, it is recommended that you attempt to wash the linen yourself to remove the stain.
- Cutlery and crockery items must be returned washed and dried.
- Glassware should be emptied and rinsed. They do not need to be washed.
We do not provide gas with gas items.
If any items are broken or missing, please let us know as soon as possible. If you have the exact same type of item that needs to be replaced, you can do so. However, we cannot accept replacements that are not the exact same type. Please take a look at our Terms and Conditions for more information about charges related to rented goods.
We recommend reserving your items as early as possible to insure availability. Rentals are reserved on a first come basis. Deposits are required to hold reservations.
. Yes. A 50% refundable deposit/breakage fee will be added to your rental and delivery charge. This deposit is necessary to secure your order and reserve the rental products for your use. It's important to note that this deposit is non-refundable in the event of cancellation or date change. It's recommended to review our Terms and Conditions for more details.
Full payment for your hire order is required prior to delivery or upon your collection from our collection address. We accept card payment, direct deposit, or cash.
Deposit/breakage fee will de refunded to your bank account withing 3-5 working days after the hired item have been returned and accessed. Â
Set up of tents, backdrops, as well as simple setup of tables (unfolding and locking table legs,) is included in rental cost. Further setup like positioning of tables is not included. We offer setup and tear-down services for an additional charge.
Our team will provide you with guidance on the most suitable items for your event and how to operate them safely.
Yes. You are not locked in to your order after placing a reservation. You may make additions and modifications up to 48 hours before your delivery or pickup but will be subject to availability. Â Please refer to our Terms and Condition about cancellation to avoid any charges.
