Terms & Conditions
1. Rental Agreement
1. By renting any equipment from our company, you agree to abide by the terms and conditions outlined below.
2. Confirmation of Booking
1. It is the client’s responsibility to ensure that all information on the quotation is correct before making any payments. We will not be responsible for any mistakes in this regard.
2. The products and services detailed on the quotation will be considered reserved once a minimum 50% payment of the total quoted amount is received. The receipt of this payment also acts as confirmation that the client has agreed to our standard terms and conditions.
3. If a venue inspection is necessary at the request of the client, a call-out fee of R300, excluding transportation costs, may be applicable.
4. Confirming an order by telephone or email does not guarantee that the order has been accepted and processed.
5. Confirmation of final numbers must be effected at least 7 days prior to the function date. Our invoice and final preparations will be based on this quantity. No reduction in numbers will be accepted 7 days or less prior to the function date.
6. Please note that we do not offer refunds for any hired items that remain unused.
7.Any additional item requests from the client that differ from the original quoted for will result in an amended quotation. Be aware that we won’t transfer funds from the original item to cover the cost of the new item
3. Payment
1. A 50% deposit is required within seven days of receipt of the quotation/invoice to be deposited into the following account:
Redento (PTY) Ltd.
First National Bank,
Acct No. 62608648096,
Branch Code: 230145.
2. A breakage refundable deposit equal to a certain percentage of the rental amount will be added to the quote. This deposit is payable along with the balance. It is fully or partly refundable within ten days after all hire items have been collected an accessed.
3. Upon the return and assessment of the hired items, a request for the client's banking details will be sent via email. The client is required to respond to the email with their banking details within 7 days of receiving it. Failure to comply with this deadline will lead to forfeiture of the deposit.
4. Deposit will be refunded to you within 3-5 working days after you have provided us with your banking details.
4. Goods on Hire
1. All hire items, including but not limited to equipment, décor, and linen, are and will always remain the property of Redento
2. All hire items will be at the client’s sole risk from the date and time of delivery/collection until the safe return/collection.
3. The client takes full responsibility for any loss, shortage, or damages to hires items that may occur, regardless of the cause. If any such loss or damage occurs, the cost of replacement or repair, along with any additional expenses incurred by us, will be deducted from the refundable breakage deposit, or billed separately if it exceeds the deposit amount.
4. If the cost of replacing or repairing an item exceeds the deposit/breakage amount, the remaining balance will be invoiced to the client. This amount must be paid within 7 days of the invoice date, or a 5% interest charge will be applied weekly. If the outstanding amount is not settled within 30 days, it will be handed over to collector, and any associated costs will be the responsibility of the customer.
5. All items that are rented must be returned in the original bags, boxes, or crates that they were provided in. If any crates, boxes, or storage bins are missing upon return, the client's account will be charged for their replacement.
6. Please note that we deliver rental items only and do not offer arrangements for chairs and tables unless it has been specifically quoted for. Additional charges in addition to the fees for delivery and item rental may apply for arranging such items.
7. we do not have insurance coverage for any hired items from the time they are collected or delivered until they are returned or collected again.
5. Delivery and Collection
1. It is the clients responsible to inspect the equipment upon receipt and reporting any pre-existing damages or issues immediately. We will ensure an early receipt of your order to give enough time to inspect and replace any damages or shortform before your event. We would not entertain or give refunds to any complains of any kind thereafter.
2. Clients will be informed when items available for hire are outsourced and In the event that a customer is dissatisfied with an outsourced item, we will not be held accountable for providing a refund or a replacement for the item/s.
3. Upon return of all hire items, such items are subject to inspection for any damages, shortages, or losses thereto. Upon verification that such items have been returned in the same condition as issued to the client, the refundable breakage deposit will be refunded as indicated in (section **)
4. Delivery and collection time changes must be communicated 24hours prior.
5. The client or their chosen representative must ensure that they are reachable for deliveries and collections, and must be present to receive or collect the items at the scheduled time. A grace period of 30 minutes will be given for any delays, after which the customer will be considered late. This policy applies to both deliveries and collections.
6. The client must be present or have a representative present to verify the correctness of the items collected after the function, if not, the total items recorded by the out staff on site will be deemed to be correct. The replacement cost of any damaged or lost goods will be for the clients account.
7. Any delays lasting longer than 30 minutes may require additional payment.
8. If the delay extends beyond 1 hour after the agreed delivery time, it will result in the forfeiture of rental items, refundable deposits, and any payments made to Redento. Please note that items will not be left at the venue without a representative to receive them.
9. In the event of items requiring setup, our Staff will not be responsible for removing of furniture, or any items that are in the way of a setup. Clients have the responsibility to ensure that the space for setup is cleared prior to the arrival of the items delivery and setup.
10. It is the responsibility of the client to ensure that they specify where and how our Staff are to setup items. Should our Staff do a setup and be required to do a re-setup or re-arrangement of Items, this will need to be communicated to admin and there may be an additional charge.
6. Rental Period
1. All items hired must be returned on the date specified or a daily charge will be levied for goods not received timeously.
2. We do not accept any responsibility and liability for damage to property or injuries or fatal accidents that may occur before, during or after the event.
3. All prices on rental items are for a maximum period of 24 hours.
4. If clients would like to hire the items for a longer period, additional charges will be applied.
5. All items for hire are guaranteed only for the date of the event. We will do our best to accommodate special requests for early pick-ups or deliveries, but please note that these dates are subject to change. We reserve the right to make changes or alterations as needed.
6. It’s responsibility to ensuring that all hired equipment is stored in a dry and undercover location until it is returned or collected. Any damaged goods will be the responsibility of the client.
7. Cancellations
1. Any requests for cancellations or changes of date must be submitted to us in writing
2. For cancellations made at least one month before the scheduled event, will receive a full refund of any payments made to us, except for the deposit amount (refundable breakage fee).
3. Cancellation made three weeks before the event date, will only receive a 50% refund only if payment of the full invoice is make in full. Keep in mind that the deposit fee (refundable breakage fee) will not be included in the refund.
4. Cancellations made less than 3 weeks prior to the scheduled event will result in the forfeiture of any deposit made to us, including the deposit amount.
5. Should the event be postponed or the date be changed for any reason, deposit (refundable breakage fee) paid to secure items on the date will be forfeited as the items were secured for the client on the initial date and is considered a business rental day. A new quotation will be made quoting the additional deposit to be paid and amount for the items hired.
6. As COVID 19 is no longer a foreign concept to us all, all cancellations as a result of deaths (natural or accidental), Covid 19 Infection or any Lockdown restrictions passed by government will be subjected to forfeiture of deposit. (Section *** applies)
7. It is the client’s responsibility to ensure all items are sanitized, and their numbers are aligned with any lockdown restrictions. No refunds will be made for any unused items. Redento will however try to keep clean items as best to our ability.
8. Items upon Collection
1. Client must ensure that all items are cleaned, packed ready for collection as per the collection date and time. If our staff needs to clear any items on the collection date, an additional clearing charge may apply.
2. When goods are only delivered and not set up by us, as per the client’s choice, such goods must be properly packed in the containers supplied, and kept ready for collection. If not, a clearing charge may apply.
9. Linen
1. All items made of linen may be returned in their original unwashed condition.
2. If a linen item is heavily stained, the client is encouraged to try removing the stains before the scheduled collection time. If the stains cannot be removed and are still present, an additional cleaning fee may be charged for heavily stained items. If the stains persist and cannot be removed by us, the linen will be deemed damaged, and the customer will be responsible for paying the full replacement value.
3. All napkins must be returned, but don’t need to be washed.
4. When using our linen, avoid placing candles on linen, as they can cause damage. Any linen that come into contact with candle wax will be considered damaged. We strongly advise taking necessary precautions to prevent candle wax from causing damage to the linen. In the event of damage, you will be held accountable for covering the cost of replacement.
10. Cutlery, Crockery and Glassware
1. All cutlery and crockery items must be returned washed and dried.
2. Drinking glasses must be emptied of any excess liquid and placed back in their original boxes or crates; they do not need to be washed.
3. All plates must be returned washed, dried, and packed in the containers provided
11. Severability
1. If any provision of the agreement is found to be flawed or unenforceable, the remaining provisions will still be valid.
2. The agreement supersedes any prior verbal or written agreements and can only be changed in writing and signed by both parties.
3. Giving leniency to the client does not waive the rights of the company.
4. These terms and conditions are subject to change without prior notice. It is the client's responsibility to review and comply with the most current version available on Redento Events & Hires website or provided upon request.
5. We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control.
6. By making a payment for any invoice issued, the client automatically confirms acceptance of these terms and condition.
